Interpesonal skills

 90 Workplace Interpersonal Skill Scripts

1. Starting Conversations (Rapport Building)

  1. “Morning, [Name] — how’s your week been so far?”
  2. “That’s a great [item]. Where’d you get it?”
  3. “What’s been the highlight of your day so far?”
  4. “Did you catch [work-related event/news] yesterday?”
  5. “How’s your current project going? Anything exciting?”
  6. “How did you first get into this field?”
  7. “What’s something you’ve been enjoying outside work lately?”
  8. “If you had to recommend one podcast/book right now, what would it be?”
  9. “Got any fun weekend plans coming up?”
  10. “How’s your team managing with the [specific current challenge]?”

2. Active Listening & Acknowledging

  1. “So what I’m hearing is [summary], right?”
  2. “Sounds like that’s been [emotion] for you.”
  3. “That’s interesting — tell me more about the part where…”
  4. “Let me make sure I understand you correctly: [paraphrase].”
  5. “I can see why that would be challenging.”
  6. “That’s a big win — congratulations!”
  7. “That must have taken a lot of effort to pull off.”
  8. “If I’ve got this right, your main point is…”
  9. “It sounds like [topic] is really important to you.”
  10. “Thanks for sharing that — I appreciate the context.”

3. Giving Positive Feedback

  1. “I really liked how you [specific behavior], it made a difference because…”
  2. “That was great work on [project]. It really improved [result].”
  3. “Your idea in the meeting was spot-on. I especially liked…”
  4. “You handled that client question really well by…”
  5. “I appreciate how you stepped in to help with…”
  6. “You’ve improved a lot in [skill]. It’s noticeable.”
  7. “Thanks for your quick turnaround on that task — it kept us on schedule.”
  8. “The way you presented that was clear and engaging.”
  9. “Your attention to detail in [task] saved us from an error.”
  10. “The tone you used in that email was perfect — professional but warm.”

4. Giving Constructive Feedback (SBI Method)

  1. “In yesterday’s meeting (S), when you interrupted (B), I lost my place and it was hard to finish my thought (I). Could we wait until each person finishes?”
  2. “On the report last week (S), I noticed some figures didn’t match the source data (B), which delayed approvals (I). Let’s double-check before submitting.”
  3. “During the client call (S), your mic was off for part of your answer (B), which made it harder for them to follow (I). Maybe we can test equipment ahead next time.”
  4. “When emails go unanswered for a few days (S+B), we risk missing deadlines (I). Can we aim for 24–48 hour replies?”
  5. “In our team updates (S), you tend to add details late (B), which changes plans last minute (I). Could you flag those sooner?”
  6. “Last Friday (S), the file wasn’t uploaded on time (B), which held up the launch (I). Let’s agree on a cut-off time.”
  7. “During discussions (S), you sometimes speak over others (B), which can make them hold back ideas (I). Could we take turns?”
  8. “On the design draft (S), the colors didn’t follow brand guidelines (B), which could confuse clients (I). Let’s review the style guide together.”
  9. “At yesterday’s briefing (S), I noticed you didn’t have your notes (B), which slowed the update (I). Could we prep together next time?”
  10. “When you rush through your explanation (S+B), I find it hard to catch the details (I). Can we slow down a little?”

5. Receiving Feedback

  1. “Thanks for pointing that out — I’ll review it right away.”
  2. “I appreciate you telling me. Could you give me a specific example so I understand better?”
  3. “Got it — I see how that affected the outcome.”
  4. “Thanks, I hadn’t noticed that. What would you suggest I try next time?”
  5. “That’s fair — I’ll make that adjustment.”
  6. “I hear you — I’ll work on that and keep you updated.”
  7. “Thanks, I value the honesty.”
  8. “Understood — I’ll prioritize that going forward.”
  9. “Okay, so the main thing to change is [specific], correct?”
  10. “I appreciate the feedback — I’ll implement it in my next draft.”

6. Asserting Boundaries

  1. “I can’t take that on right now — my plate’s full.”
  2. “I’d be happy to help after I finish my current priorities.”
  3. “I’m not comfortable committing to that without more details.”
  4. “I’d prefer to stick to the original plan.”
  5. “That timeline won’t work for me — can we adjust?”
  6. “I can help with X, but not with Y this week.”
  7. “I’m available for 15 minutes now, otherwise next week works.”
  8. “That approach doesn’t feel right — can we explore other options?”
  9. “Let’s revisit that after the current project’s done.”
  10. “I understand the urgency, but I need time to do it properly.”

7. Handling Conflict

  1. “I’d like to understand your perspective before I respond.”
  2. “Let’s focus on finding a solution that works for both of us.”
  3. “I hear your point — here’s where I see it differently.”
  4. “Let’s pause for a moment and revisit when we’re both calm.”
  5. “I think we may be talking about different parts of the problem.”
  6. “Could you explain what outcome you’re hoping for?”
  7. “I understand you’re frustrated — let’s figure out the next step.”
  8. “We may not agree on everything, but we can agree on X.”
  9. “Let’s put the main points in writing so we’re on the same page.”
  10. “I’d like to work through this rather than let it fester.”

8. Leading Meetings / Group Communication

  1. “Let’s start with a quick overview before we dive into details.”
  2. “That’s a good point — let’s capture it and come back later.”
  3. “Let’s hear from someone who hasn’t spoken yet.”
  4. “Here’s what we’ve agreed so far…”
  5. “Before we wrap up, let’s list the action items.”
  6. “That’s outside today’s scope — let’s set it aside for now.”
  7. “We’re short on time — let’s move to the next point.”
  8. “Can we get a quick status update from each person?”
  9. “Let’s clarify responsibilities before we leave.”
  10. “Thanks everyone — great collaboration today.”

9. Networking / Cross-Department Collaboration

  1. “I’d love to hear how your team approaches this problem.”
  2. “Would you be open to sharing resources on that?”
  3. “Let’s schedule a coffee to swap ideas.”
  4. “I heard your team did X really well — how did you manage it?”
  5. “I’m working on something similar — maybe we can compare notes.”
  6. “Can you introduce me to the person who handles [task] in your team?”
  7. “Let’s keep in touch — I’ll send you a summary of our discussion.”
  8. “I’d like to understand how this affects your department.”
  9. “What’s the biggest challenge you’re facing with this project?”
  10. “Thanks for collaborating — I think our teams can do more together.”

 

90-Day Workplace Interpersonal Skills Drill Workbook

Structure:

  • Day 1–30: Foundations → Rapport, Listening, Positive Feedback
  • Day 31–60: Assertiveness, Constructive Feedback, Conflict Handling
  • Day 61–90: Leadership Communication, Cross-Team Networking, Integration
  • Daily drill: Pick the script(s) for that day, use them in an actual conversation, then rate yourself & reflect.
  • Tracking columns: Date | Script # | Who you used it with | Reaction (1–10) | Notes / what to tweak

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